All orders are shipped from Faye Daniel Designs Studio in Bel Air, Maryland
We normally ship UPS unless otherwise noted. When order is complete and payment has been processed, we will ship order within 2-3 business days. As soon as the order is shipped an email will be sent to you with the ship date, tracking number and direct link to track order. All shipments require a signature upon receipt unless otherwise noted. If you are unable to sign for a shipment and the item is returned to us, you will be responsible for the return shipping charges. Once a package is signed for at point of destination Faye Daniel Designs and its carriers are not held responsible thereafter. Packages signed by any representative at given address provided by the customer is considered delivered and Faye Daniel Designs and its carrier are no longer liable thereafter. Merchandise received damaged due to circumstances beyond our control (ie: flood, fire, act of God) cannot be returned. We will not ship to a P.O. Box.
Credit Card – MasterCard, Visa, Discover, PayPal and Company Check(merchandise will not be shipped until check has cleared) are accepted.
C.O.D – Payments are not accepted.
Faye Daniel Designs Return Policy:
Faye Daniel Designs has made every effort to deliver your order completely and accurately as ordered. All of our pieces are custom made for each order. If for any reason, your order does not meet your requirements, please contact us 410-879-9925 to discuss any returns. If any item is damaged in shipping or delivery, we will make every effort to replace that piece. All return requests must be made within 14 days of delivery. Shipping and handling charges may apply. Faye Daniel Designs will not grant any refunds on special orders such as customized products and/or additional services requested by the customer. Refunds: The following procedures are taken when refunds are requested: Credit Card Refunds are issued within 7 business days of merchandise return, as long as the return is made within the fourteen days as described above. Please allow up to two billing cycles for a refund to appear on your credit card statement. Company business check refunds will be issued by company check within 10 days.
Thank you for your business. If you have any questions, please feel free to call us at 410-879-9925 or email us at [email protected]