Shop Policy


General

We understand it is difficult to purchase accessories online. Please choose your item(s) carefully and email us with any questions prior to purchasing a piece. All our items are custom made to order and we do not offer returns. We do offer exchanges on a case-by-case basis as it is very important to us that you are happy and satisfied with your items. Email us at [email protected] or call us at 410-879-9925 with any concerns. In the unlikely event your product arrives damaged, please email or call us within 3 days of receipt to discuss how we can resolve the issue.

What form of payment do we accept?

We accept Visa, MasterCard, American Express, Discover, or any of these payments through PayPal.

How secure is this store?

All order information sent to Faye Daniel Designs is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately with an encryption length of 128 bits. This the highest level commercially available. Unfortunately, no data transmissions over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that (1) any such information and data may be viewed or tampered with in transit by a third party, (2) the security, integrity and privacy of any and all information and data exchanged between you and us through the website cannot be guaranteed; and (3) there are security and private limitations of the internet which are beyond our control. If you still have concerns ordering electronically please feel free to call us at 410-879-9925 and place your order over the phone.

What if I have a shipping issue or have lost a package?

Please confirm your shipping address is correct. Once the package leaves Faye Daniel Designs it is the responsibility of the mailing service. If your item is lost or damaged during shipping, please contact the carrier to arrange for reimbursement as the shipment is insured. Please email us at [email protected] with questions or if you need assistance.

What are our domestic shipping policies?

We will ship your order using USPS insured priority shipping with delivery confirmation and online tracking. We also offer USPS express shipping which is offered at checkout. Please email us if you prefer a different shipping method.

What are our international shipping policies?

Please give yourself a few extra months for ordering and shipping. All packages no matter what courier method will be subject to customs. All taxes and duties will be the responsibility of the buyer and not Faye Daniel Designs. You have the option of USPS PRIORITY International (packages take approximately 10 business days barring any customs delays) or USPS EXPRESS International Shipping. We highly recommend USPS EXPRESS mail to our international customers. Even though this is slightly more expensive this allows your package to be trackable and includes $100.00 insurance. USPS EXPRESS International Shipping can take 3-6 business days barring any customs delays. You will receive a tracking number once your order is shipped. We are not responsible for lost or stolen packages.

Disclaimer

Pieces may vary slightly from the photo representation due to the fact that all of our jewelry and accessories are individually crafted by our skilled artisans. Some of our materials are natural stones and may have slight variations. This adds to the beauty and uniqueness of each piece. Colors may vary due to the variety of different viewing devices. We try our best to accurately depict the colors of our crystals, pearls, and other components. Faye Daniel Designs holds exclusive rights to change pricing without notice due to material costs. However, all existing orders that are being processed will be honored at agreed upon price. Faye Daniel Designs may periodically update this Policy. Any changes made will be posted here. By visiting and continuing to use the website you agree to accept any changes made to this policy.

Customization

If you have any questions or would like a color different than what we offer, please email us for options. Additional cost can be incurred based on availability.

Wholesale

If you are a retail store and would like to carry Faye Daniel Designs Jewelry and Accessories, please contact us at [email protected]

Website Policy


What personal data we collect and why we collect it


Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Form(s)


Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Who we share your data with

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How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

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Additional information

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How we protect your data

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What data breach procedures we have in place

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What third parties we receive data from

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What automated decision making and/or profiling we do with user data

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Industry regulatory disclosure requirements

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